Return & Exchange Policy

Truly Tribal has come along all this way inspiring pure forms of various types of tribal/ folk/ traditional arts present across this diverse land of India. As a social enterprise, we aim to reach even the most difficult terrains making sure that no forms of creativity go in vain and lead us to become biggest Indian Art & Culture Heritage Hub. We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch.

Product Placement

Product placement on our website is so easy and user-friendly, our interface is so simple and provides a great user interface for easy accessibility to our customers. From easy order placement to making a payment online is also safe and secure, our website is SSL certified and secured with SSL firewall and in case of any not authorized payment our support team will definitely help in that case.

After order placement, our delivery partner will put up the responsibilities and deliver courier with in best possible time with the tracking server that our customers can easily track with.

Product Replacement

The likelihood of damage is very small. However, in case there is any damage,
you can get a replacement: However, there is a remote possibility that :

the item may be damaged during transit.
or there might be a manufacturing defect.
or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame which is 24 hours of receiving the parcel. Before confirming an exchange, we would require proof of defect in the product in the form of a photo, while the product is still in its packaging.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back, we will then arrange for the replacement of the item through our logistics partner.

Return of a Product
We recommend that while shipping an item back to the store please use a reliable courier for tracking purposes. Truly Tribal does not take any responsibility for reimbursement or
compensation if any returned packages are lost, stolen, or mishandled. We do not refund
shipping in such cases.

Exclusions

There are certain possibilities where it is difficult for us to support you for the same :
1. In the case of Gift Certificates, no refund or replacements would be allowed.
2. In case of pre-order, no such requests would be entertained.
3. If the returned product is not the same as sent, no such requests would be entertained.
4. In the case of the product damaged by the customer while opening the parcel.
6. In case of any missing item from the package, including original packing, accessories, price
tags, etc., no such claims would be entertained.
7. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
8. The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers.

Note: We have an exchange policy, and not a refund policy. In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.

Exception Refunds

• In case you wish to cancel the order for no specified reasons and you have already paid, and the product is not shipped, then the minimum bank charges will be deducted while issuing the refund which may vary from 5% to 10%. These charges are there to make a lot of adjustments in the accounts and for the bank charges which we still pay to get the amount in the bank.
• If the order is confirmed by us and we are unable to ship the product under the normal circumstances only, then we will issue the refund to the customer which might take 5-7 working days to get transferred.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed under destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the
product can be lawfully imported to the destination country.

When ordering from Truly Tribal, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

For any other questions or queries, please email us at info@trulytribal.in