We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement: However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame which is 24 hrs of receiving the parcel. Before confirming an exchange, we would require proof of defect in product in the form of a photo, while the product is still in its packaging.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner.
Return of a Product:
We recommend that while shipping an item back to the store please use a reliable courier for tracking purposes. As Truly Tribal does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping in such case.
There are certain possibilities where it is difficult for us to support you for the same :
1. In the case of Gift Certificates, no refund or replacements would be allowed.
2. In case of pre-order no such requests would be entertained.
3. If the returned product is not the same as sent no such requests would be entertained.
4. In the case of the product damaged by the customer while opening the parcel.
6. In case of any missing item from the package, you have received including original packing, accessories, price tags, etc no such claims would be entertained.
7. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
8. The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers.
Note: We have an exchange policy, and not a refund policy. In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
• In case you wish to cancel the order for no specified reasons and you have already paid, and product is not shipped then the minimum Bank Charges will be deducted while issuing the refund which may vary from 5% to 10%. These charges are there to make a lot of adjustments in the accounts and for the bank charges which we still pay to get the amount in the bank.
• If the order is confirmed by us and we are unable to ship the product under the normal circumstances only, then we will issue the refund to the customer which might take 5-7 working days to get transferred.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Truly Tribal, the recipient is the importer of record and must comply with all laws and regulations of the destination country.